Yesterday I posted a PR called "What People are Saying About Your Business is Costing You Money", talked about a program that can find anything that is being said, online, about any keyword. With instant Communications, people can broadcast to the World, a good or bad review of your business or you.

The program that I mentioned allows you to monitor any keyword/s so that you will know in real time what is being said. If it is a good review you can reward that person with a coupon. If it is a negative review then you can work to correct the problem and keep the customer.

Here is an example of just one incident.

Qantas are an airline here in Australia. And like any airline, not everything always runs smoothly. With airports and check-in and baggage, even the best-run system is going to have a bit of turbulence now and then.

One customer, caught up in delays, pulled out their smartphone and put an angry post on Twitter to their 200,000 Twitter followers. These days, a pretty natural reaction.

One customer, caught up in delays, pulled out their smartphone and put an angry post on Twitter to their 200,000 Twitter followers. These days, a pretty natural reaction.

Within 5 minutes, a customer service rep had come over, found out the problem and fixed it.

Their next tweet was RAVING about Qantas, and it got retweeted around the world. That one little act of customer service not only got a customer for life, but also a ton of free good press.

Qantas are an airline here in Australia. And like any airline, not everything always runs smoothly. With airports and check-in and baggage, even the best-run system is going to have a bit of turbulence now and then.

One customer, caught up in delays, pulled out their smartphone and put an angry post on Twitter to their 200,000 Twitter followers. These days, a pretty natural reaction.

Within 5 minutes, a customer service rep had come over, found out the problem and fixed it.

Their next tweet was RAVING about Qantas, and it got retweeted around the world. That one little act of customer service not only got a customer for life, but also a ton of free good press.

QANTAS COULD REACT THAT FAST FOR 2 REASONS:

  • 1 They had a team of 4 people
    scanning social media full time
  • 2 They got lucky

Now just imagine if you could have reaction times like that to ANY mentions of their business, guaranteeing that you can know within minutes when someone’s talking about your brand online…

Something that completely automates what Qantas used 4 full-time members of staff for.

Reputation Management Software

What I am doing for a short time is giving away a free report for one keyword that you would like to see what is being said about that keyword. This will give you an idea of what the Software can do.

Please fill out the Form to receive Your Report